“So, have you read all of these books?”
To begin with, a brief primer on humour: even the wittiest of witticisms (of which this comment is not one) wears thin after repetition. This is the sort of fact of which I had hoped most canny adults were aware, but, like so much about adulthood, the reality thus far proves disappointing.
Secondly: of course I have not read all of these books. You know that anyway; you are not asking because you actually care or think I might have, but either because you are uncomfortable with silence, or because you are doing that thing some customers do, where they know you cannot be rude to them up to a certain point of unacceptable behaviour on their part, so they torment you with banalities on purpose. More on this in an episode to come.
The interesting thing about working in a bookshop is that you do not get time to read books during the day. The corollary to the above remark (and perhaps the more annoying one) is “Oh, I wish I worked here! You must just read all day!” No, actually. It’s where I work. Bookselling is a job, therefore a bookshop is also an office. Waitresses don’t eat all day; bartenders don’t drink all night (well…); doctors don’t spend their surgery hours writing themselves prescriptions, and lawyers don’t sue their own ex-spouses. Booksellers don’t read at work. We’re busy doing other things, including but not limited to: unpacking daily boxes of deliveries from wholesale distributors and publishers; having meetings with sales reps; invoicing account customers; shelving stock; processing web orders; fixing our own mistakes; ordering special titles or reordering regularly needed titles; recommending titles to customers; processing sales through the till; and, of course, answering emails, seventy-five percent of which consist of queries the answer to which is easily found by spending two minutes on our website.
When a job description says of the ideal candidate for the role that they “will have passion and enthusiasm”, it is generally utter guff. You don’t need passion or enthusiasm to do most jobs, no matter what recruitment specialists say; the most that ought to be required of you in the majority of industries is competence and being alive. In bookselling, though, those qualities are essential. What other industry relies on you being able to speak knowledgeably on a range of subjects whilst denying you the ability to do your research during work hours? If you aren’t passionate about reading—really passionate, rabidly; if you don’t like it enough to read at lunch, before bed, and/or during your commute—you won’t have enough time to do it at work, during the day. And you’ll be demonstrably less good at your job, much of which (at least in the small indie where I work) involves giving personal recommendations to walk-in customers you’ve never met before. If you haven’t got an arsenal of recent reading to choose from, you’re lost, and if you’re relying on your work hours to give you the time to “just read all day”…forget it.